If your business verification was rejected, it usually means that some of the information provided could not be confirmed or did not meet platform requirements. The goal of verification is to ensure accuracy, authenticity, and trust for customers.
Below are some common reasons why verification may be declined:
Incorrect or Invalid ABN
If the ABN submitted is invalid, inactive, or does not match the registered business name, verification may be rejected. Make sure your ABN is active and correctly linked to your business.
Mismatch in Business Details
Your business name, address, or phone number (NAP) must be consistent across your profile and official records. Any inconsistencies can result in rejection.
Incomplete Information
Missing required details such as business logo, service information, or supporting documents may delay or prevent approval.
Unclear or Invalid Documents
If uploaded documents are blurry, incomplete, expired, or do not clearly show the required information, they may not be accepted.
Duplicate Business Listing
If a business is already registered on the platform, a duplicate verification request may be rejected. In such cases, you may need to claim the existing listing instead.
Non-Compliance With Platform Guidelines
If the business does not meet platform standards or violates terms and policies, verification may be declined.
What Should You Do Next?
If your verification is rejected, you will receive details explaining the reason. Carefully review the feedback, correct the necessary information, and resubmit your verification request.
If you are unsure about the issue, you can contact customer support for further clarification and assistance.
Verification helps maintain a reliable and trustworthy marketplace, so ensuring your information is accurate and complete will help you get approved quickly.
