ServiceTasker — Terms & Conditions
Welcome to ServiceTasker. These Terms of Use (“Terms”) govern your access to and use of the website located at servicetasker.com.au and related services (“Platform”).
These Terms form a binding agreement between you and ServiceTasker Pty Ltd (ABN 29 668 377 115).
By using the Platform, you confirm that:
- you have read and understood these Terms;
- you agree to be bound by them; and
- you are at least 18 years old.
If you do not agree, you must not use the Platform.
ServiceTasker may update these Terms from time to time. Continued use constitutes acceptance of the updated Terms.
Platform Role
ServiceTasker operates solely as an online marketplace that connects Customers and Businesses.
ServiceTasker does not employ, endorse, supervise, control, or guarantee the quality, timing, legality, suitability, or outcome of services provided by Businesses.
Any agreement for services is strictly between the Customer and the Business.
While ServiceTasker may facilitate communication between users, ServiceTasker is not a party to any service contract and accepts no responsibility for the performance of services.
Customers and Businesses
ServiceTasker facilitates introductions only.
ServiceTasker:
- Does not guarantee Business performance;
- Does not guarantee Customer authenticity or financial capacity;
- Is not responsible for disputes between users.
Users engage with each other at their own risk.
Account Registration and User Information
Users must:
- Provide accurate and current information;
- Maintain updated contact details;
- Keep login credentials secure.
ServiceTasker may suspend accounts that provide false, misleading, or outdated information.
Users must promptly notify ServiceTasker of any unauthorised use.
Business Obligations
Businesses using the Platform must:
- Hold all required licences and insurance;
- Provide honest and transparent pricing;
- Respond professionally to customers;
- Comply with all applicable laws;
- Use customer data only for the relevant job.
Businesses must not:
- Accept leads without genuine intent;
- Harass or spam customers;
- Misrepresent services or credentials;
- Circumvent platform fees;
- Abuse refund or credit systems.
Customer Obligations
Customers must:
- Provide accurate job details;
- Act in good faith;
- Communicate respectfully;
- Not post fake or duplicate jobs;
- Not misuse refunds or the platform.
ServiceTasker may suspend Customer accounts for misuse.
Lead Purchase and Credits
Businesses pay credits to access customer contact details.
By purchasing a lead, the Business acknowledges:
- The fee is for access to an opportunity only;
- Customer response is not guaranteed;
- Job award is not guaranteed;
- Multiple businesses may receive the same lead.
Customer Complaints and Business Response
If ServiceTasker receives a complaint relating to a Business’s conduct, responsiveness, service quality, pricing behaviour, or professionalism, ServiceTasker may, acting reasonably, contact the Business and request clarification or remedial action.
The Business must respond fully and cooperate in good faith within the timeframe specified by ServiceTasker (generally within 24–48 hours unless otherwise stated).
Failure to respond may result in:
- Account monitoring;
- Temporary lead restrictions;
- Feature limitations;
- Or suspension.
ServiceTasker may consider complaint history and marketplace risk when determining action.
Account Monitoring and Lead Restrictions
Where ServiceTasker reasonably suspects that a Business:
- May have breached these Terms;
- Has received substantiated complaints;
- Is unresponsive or unprofessional; or
- Poses a risk to marketplace integrity,
ServiceTasker may, acting reasonably and in good faith:
- Place the account under monitoring;
- Restrict the Business from purchasing or accepting new leads;
- Pause or limit lead delivery;
- Request further verification;
- Apply feature limitations.
During any restriction period, platform functionality may be limited.
Repeat Conduct Issues
Where a Business demonstrates a pattern of poor responsiveness, customer dissatisfaction, policy breaches, or conduct that may harm marketplace trust, ServiceTasker may apply escalating enforcement measures, including:
- extended monitoring;
- lead limitations;
- probationary status;
- suspension;
- permanent removal.
Suspension and Termination
ServiceTasker may suspend or permanently terminate any account where a user:
- Fails to respond to complaints;
- Receives repeated substantiated complaints;
- Engages in misleading or abusive conduct;
- Provides false credentials;
- Abuses refunds or platform systems;
- Breaches these Terms.
ServiceTasker will act reasonably and in good faith.
To the maximum extent permitted by law, ServiceTasker is not liable for loss of leads, revenue, goodwill, or business opportunity resulting from enforcement action.
Delinquent or Unresponsive Service Providers
If a Business accepts payment from a Customer and fails to respond or engage within a reasonable time:
ServiceTasker may disclose the Business’s contact details, licence information, or relevant records to the Customer or to bona fide government or regulatory authorities where reasonably required.
Businesses warrant they have obtained all necessary consents for such disclosure and that such disclosure complies with the Privacy Act 1988 (Cth) and Australian Privacy Principles.
Anti-Abuse and Marketplace Protection
ServiceTasker actively monitors platform activity.
We may investigate:
- Suspicious lead behaviour;
- Refund abuse;
- Fake jobs;
- Spam or harassment;
- Fee circumvention;
- Fraudulent or collusive conduct.
Enforcement action may occur without prior notice where reasonably necessary to protect the marketplace.
Fees
Posting jobs is free for Customers.
Businesses are responsible for credit purchases and any fees incurred when entering into contracts with Customers.
Refund Policy (Business)
Refunds are generally not provided except where required under ServiceTasker policy or applicable law.
Refunds will not be issued merely because:
- The job was not awarded;
- Pricing was uncompetitive;
- The customer chose another Business.
ServiceTasker retains sole discretion subject to Australian Consumer Law.
Email and Platform Communications
ServiceTasker may send automated emails and platform notifications.
These communications are integral to platform operation.
Users are responsible for monitoring their communications.
Phone Recordings
ServiceTasker may record phone calls for:
- Training;
- Quality assurance;
- Dispute resolution;
- Compliance purposes.
Consumer Reviews
Customers may leave reviews that must be:
- Genuine;
- Based on real experience;
- Not defamatory or abusive.
ServiceTasker may remove content that is misleading, unlawful, or risky.
Privacy and Personal Information
ServiceTasker collects and processes personal information in accordance with applicable privacy laws and our Privacy Policy.
We may collect information from:
- Registrations;
- Communications;
- Third parties;
- Cookies and device data.
Users consent to reasonable data use for:
- Platform operation;
- Marketing (with opt-out);
- Fraud prevention;
- Legal compliance.
Legal and Regulatory Disclosure
ServiceTasker may disclose user information where reasonably necessary to:
- Comply with laws;
- Respond to government or law enforcement requests;
- Investigate fraud or misconduct;
- Enforce these Terms;
- Protect users or the public.
Users expressly consent to such disclosure to the extent permitted by law.
Limitation of Liability
To the maximum extent permitted by law, ServiceTasker is not liable for:
- Service quality or outcomes;
- User conduct;
- Loss of profit or opportunity;
- Indirect or consequential loss;
- Reliance on website information.
Indemnity
Users indemnify ServiceTasker against claims arising from:
- Breach of these Terms;
- User misconduct;
- Disputes between users;
- Legal violations by the user.
No Agency
No partnership, joint venture, employment, or agency relationship is created between ServiceTasker and any user.
Changes to Services
ServiceTasker may modify:
- Features;
- Pricing;
- Credit costs;
- Promotions;
- Platform access,
At any time.
Risk-Free Leads Policy
Risk-Free Leads Commitment
ServiceTasker may, at its discretion, offer certain leads as “Risk-Free” or provide a response-based refund assurance. This commitment is intended to provide additional confidence to Businesses using the platform and is subject to the conditions below.
Eligibility Conditions
A Business may be eligible for a credit or refund for a Risk-Free Lead only where ServiceTasker reasonably determines that:
- The Business made genuine and reasonable attempts to contact the Customer using the contact details provided;
- The contact attempts were made within the recommended response window (generally within 24 hours of lead acceptance unless otherwise stated);
- The Customer was genuinely unresponsive or the lead was invalid; and
- The Business complied with all applicable ServiceTasker Terms and marketplace standards.
ServiceTasker may require reasonable evidence of contact attempts, including call logs, messages, or other communication records.
Exclusions
A lead will generally not be eligible for Risk-Free treatment where:
- The Business delayed contacting the Customer;
- The Customer declined the quote or chose another provider;
- Pricing, availability, or scope did not match the Business offering;
- The Business failed to act professionally or comply with platform standards;
- The Business and Customer made contact but did not proceed; or
- The Business account is under restriction, investigation, or has breached these Terms.
Assessment and Discretion
All Risk-Free Lead claims are assessed by ServiceTasker in its reasonable discretion. ServiceTasker’s determination of eligibility will be final, subject to applicable consumer law.
Approved claims will typically be issued as account credits unless otherwise stated.
Fair Use and Abuse Prevention
ServiceTasker reserves the right to limit, refuse, or revoke Risk-Free Lead benefits where it reasonably suspects:
- Excessive refund patterns;
- Misuse of the Risk-Free policy;
- Artificial or bad-faith contact attempts; or
- Any conduct that undermines marketplace integrity.
Repeated or serious misuse may result in account monitoring, lead restrictions, or suspension.
No Guarantee of Work
Risk-Free Leads do not guarantee that a Business will secure the job, revenue, or customer engagement. The feature is intended only to reduce the risk of clearly unresponsive or invalid leads.
Changes to This Policy
ServiceTasker may modify, pause, or withdraw the Risk-Free Leads program at any time by updating these Terms or publishing an updated policy on the platform.
If you want, I can next create:
- Ultra-strict version (hipages-style);
- More marketing-friendly version;
- Short website summary version;
- Tradie FAQ version.
Just tell me your tone preference.
Customer Complaints, Monitoring & Account Action
Complaint Response Requirement
If ServiceTasker receives a complaint about a Business, we may request a response or clarification. The Business must respond and reasonably cooperate within the timeframe specified by ServiceTasker (generally within 24–48 hours unless stated otherwise). Failure to respond may result in account monitoring, lead restrictions, or suspension.
Account Monitoring & Lead Restrictions
Where ServiceTasker reasonably believes a Business may have breached these Terms, received substantiated complaints, or failed to maintain acceptable service standards, we may, at our discretion:
- Place the account under monitoring;
- Temporarily restrict the Business from purchasing or accepting new leads;
- Pause lead delivery; and/or
- Request further information.
During any restriction period, some platform features may be unavailable.
Suspension or Termination
ServiceTasker may suspend or permanently terminate a Business account if the Business:
- Fails to respond to customer complaints;
- Receives repeated substantiated complaints;
- Engages in misleading, unprofessional, or harmful conduct; or
- Otherwise breaches these Terms.
To the maximum extent permitted by law, ServiceTasker is not liable for any loss of leads, revenue, or business opportunity resulting from such action.
Platform Role
ServiceTasker operates as an online marketplace connecting Customers and Businesses. We do not supervise or guarantee the services provided. Any service agreement is solely between the Customer and the Business.
Repeat Conduct
Where a pattern of poor responsiveness or conduct risks marketplace trust, ServiceTasker may apply escalating enforcement measures, including extended restrictions or permanent removal from the platform.
Lead Use & Confidentiality
Leads purchased through ServiceTasker are provided solely for the specific job request associated with that lead. Businesses must not resell, repost, share, distribute, or otherwise use lead information for any unrelated purpose or outside the ServiceTasker platform.
Any unauthorised use, circulation, or commercial exploitation of lead data may result in immediate account restriction or suspension.
Jurisdiction
These Terms are governed by the laws of South Australia, Australia.
Users submit to the exclusive jurisdiction of the courts of South Australia.
