Find Local Removalists Near You

What Questions to Ask Before Hiring a Professional Removalist?

It is essential to ask some important questions before you hire a removalist as it ensures the expert you are hiring is a trustworthy and suitable choice. Here are some key questions you can ask the removalist and choose one that meets all your moving requirements.

1. Do you have a valid license and insurance?

It ensures the removalist operates legally to industry standards and provides financial protection in case of any damages or accidents during the move.

2. Can you provide a few references from previous clients?

It offers insights into the removalist's reputation and reliability. It allows you to gauge the satisfaction of previous clients and the quality of service provided.

3. Are there any additional fees or charges I should be aware of?

It helps you understand the full cost of the service and avoids any surprises. It allows for budget planning and transparency in financial transactions.

4. How many years of experience do your professionals have in the industry?

Indicates the removalist's expertise and familiarity with various moving scenarios. Higher experience often correlates with better handling of logistics and potential challenges.

5. Can you provide a detailed breakdown of your removal services?

Helps in understanding the range of services provided. Ensures that specific needs, such as packing, unpacking, and storage, are covered.

6. What are the exclusions and inclusions of the insurance coverage?

Clarifies what is protected and what is not during the move. Provides peace of mind by understanding the extent of coverage.

7. What kind of packing materials do you use for handling my delicate belongings?

Demonstrates the removalist's commitment to the safety of your items. It helps assess the level of care taken to protect fragile possessions.

8. Can your removalist provide an estimated timeline for the entire service I avail?

Provides clarity on the duration of the move. Helps in planning and coordinating other aspects of your schedule.

9. Can I buy packing materials from you to pack my things myself?

Gives flexibility to those who prefer to handle their packing. Ensures access to quality materials if needed.

10. How do you charge for your services? Is it hourly, by weight, or by distance?

Clarifies how the removalist calculates charges. Enables you to choose a pricing structure that aligns with your specific requirements and budget.

When is the Right Time to Hire a Removalist?

A cost-effective way of saving your belongings from getting damaged during removals and moving is hiring a removalist. This is because an experienced removalist knows how important it is to transport your belongings safely to the destination. The right removalist also uses the necessary equipment to safely store your belongings and transport them in one piece to the new location. The following scenarios might be the right time to hire a removalist:

• Complex House Moves- Houses have a considerable amount of belongings that require expertise in handling the smooth transition.
• Transporting Heavy Furniture- Professional removalists are well-equipped with specialized tools and equipment to transport bulky and heavy furniture between any two locations.
• Furniture Rearrangement- You can even save time and minimize the disruption of your daily routine by letting the removalist handle furniture rearrangement.
• Shifting Items Into Storage- With experience in efficiently packing and organizing your items, removalists shift your items securely into storage while ensuring the storage facility is effectively used.

What to Do If my Items are Damaged During Transit?

If you’ve hired a removalist and your items are damaged during transit, here’s what you can do as a customer:

Inspect Your Items: As soon as your items are unloaded, conduct a thorough inspection, especially for breakable items.

Contact the Removalist: If you notice any damage, contact the removalist company immediately to report the issue. Be clear about what items are damaged and the extent of the damage.

Document the Damage: Take photos of the damaged items as evidence and write a detailed description of the damage. This will be useful for any claims process.

Request a Resolution: Ask the removalist for a repair, replacement, or compensation. Australian Consumer Law provides consumer guarantees that protect you, and you may be entitled to a remedy.

Follow-Up in Writing: If the issue isn’t resolved promptly, follow up with an email or letter, reiterating the details of the damage and your request for a remedy.

Seek Further Assistance: If the removalist company is unresponsive or unwilling to resolve the matter, you can seek assistance from consumer protection agencies or consider legal advice.

Remember, it’s also a good idea to check if your removalist service has insurance that covers damage during transit and understand the terms of the insurance policy before moving. This can provide an additional layer of protection for your belongings.