Yes, you can request a refund on an Auto-Quoted lead, but only under specific conditions outlined in the terms you shared. According to Clause 3 – Lead Quality Assurance & Refund Policy:
A full refund will be issued if the lead is:
- Unreachable after reasonable contact attempts
- Incorrectly posted or materially misleading
- Duplicate, invalid, or non-genuine
- Clearly unsuitable for your selected service category
Refunds are credited back to your ServiceTasker® Wallet after internal verification.
⚠️ Important points:
- Refunds are not automatic; the lead must be verified to meet one of the above criteria.
- If the lead doesn’t fall into these categories, you likely cannot get a refund just because you didn’t want the lead.
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