ServiceTasker® Auto-Quoting Feature
Automatic Lead Acceptance
By enabling the Auto-Quoting feature, the business expressly authorises ServiceTasker® to automatically accept eligible leads on the business’s behalf without manual intervention.
Any lead that matches the business’s selected service category, service area, and Auto-Quoting criteria will be accepted instantly and assigned to the business.
Exclusive One-to-One Lead Allocation
Leads accepted through Auto-Quoting are provided on an exclusive one-to-one basis.
- Only the auto-quoted business will be able to accept, contact, and engage with the customer.
- Other businesses operating within the same service category and service area may be able to view the lead, however they will not be able to accept or contact the customer.
- The lead remains exclusive unless re-broadcast under Clause 5.
Lead Quality Assurance & Refund Policy
ServiceTasker® is committed to delivering high-quality, genuine customer leads.
A full refund will be issued to the business if a lead accepted via Auto-Quoting is determined to be:
- Unreachable after reasonable contact attempts
- Incorrectly posted or materially misleading
- Duplicate, invalid, or non-genuine
- Clearly unsuitable for the selected service category
All refunds are credited back to the business’s ServiceTasker® Wallet following internal verification.
Exclusive Auto-Quoting Pricing & Wallet Deduction
Auto-Quoting leads are priced higher than standard leads due to their exclusive, one-to-one nature.
- Exclusive pricing is determined by the selected service category.
- The applicable lead fee is automatically deducted from the business’s ServiceTasker® Wallet at the time of lead acceptance.
- Businesses must maintain sufficient wallet balance to ensure uninterrupted Auto-Quoting functionality.
Payment Failure & Lead Re-Broadcasting
If wallet deduction fails due to insufficient funds or payment processing issues:
- The Auto-Quoting allocation for that lead will be cancelled.
- The lead will then be re-broadcast at the standard lead price.
- Up to three (3) businesses may accept the lead in accordance with standard ServiceTasker® lead rules.
Business Responsibilities
By activating Auto-Quoting, the business agrees to:
- Respond to customers promptly and professionally
- Maintain accurate service categories and service areas
- Ensure adequate wallet balance at all times
ServiceTasker® reserves the right to suspend or disable Auto-Quoting where there is repeated non-response, misuse, or breach of platform policies.
Feature Updates & Modifications
ServiceTasker® may update Auto-Quoting pricing, eligibility criteria, or operational rules from time to time. Continued use of the feature constitutes acceptance of the updated terms.
Governing Terms
These terms form part of the broader ServiceTasker® Platform Terms & Conditions and should be read in conjunction with all applicable policies.
