Privacy Policy

This Privacy Policy describes how ServiceTasker™️ ("we," "our," or "us") collects, uses, shares, and protects the personal information of our users ("you" or "users") when you use our services. By accessing or using ServiceTasker™️, you acknowledge that you have read and understood this Privacy Policy and agree to be bound by its terms.

1. Information We Collect

We collect and process personal information in order to provide and improve our services. The types of information we collect include:

• Personal Information We may collect personal information that you provide directly to us when you create an account, complete forms, post tasks, make payments, or communicate with us. This may include your name, email address, phone number, address, payment information, and other details necessary to provide the services.
• Non-Identifying Information We also collect non-identifying information, such as demographic data, general project-related data, and information about your use of the service. We may combine this information with other user data to analyze trends, improve our services, and personalize your experience. Non-identifying information does not directly identify you but may be used to connect your activity and interests.
• Information Collected Automatically When you use our services, we automatically collect technical information, such as your IP address, device information, browser type, and operating system. We may use technologies such as cookies, web beacons, and embedded scripts to gather this information. These technologies help us analyze user behaviour, improve our website functionality, save login information, and serve relevant advertisements.
• Work Diaries and Work View If you are a tasker, with your permission, we may collect information about your work, including work on specific projects. This may include information provided by you, such as memos, as well as automatically gathered information, such as mouse clicks, keyboard strokes, and screenshots. We share this information with the relevant customer or poster. You have the option to block or delete certain data, but it may affect your payment for the work.
• Third-Party Providers and Similar Third Parties We may work with third-party providers who use technologies to analyze website traffic, serve advertisements, and gather demographic information. These providers may collect personal information and non-identifying information, including hashed information, for the services they provide to us. You may opt out of interest-based advertising.

2. Use of Information

We use the information we collect for various purposes, including:

• Providing and Improving the Service: We use your information to provide and improve our services, process your requests, verify information, and address inquiries.
• Communication: We may contact you with administrative communications, newsletters, marketing materials, and other information that may be of interest to you. You can opt out of receiving such communications.
• Personalization: We tailor the content and offers we display to you, both on our pages and elsewhere online, based on your interests and preferences.
• Business Relationship: We use your information to manage our business relationship with you and any legal entity you represent. This includes assessing proposals, preparing reports, and fulfilling contractual obligations.
• Compliance and Legal Purposes: We may use your information to enforce and comply with the law, protect our rights and the rights of third parties, investigate illegal activities, and ensure the safety of the public and our users.

3. Data Retention

We retain personal information for as long as necessary to fulfil the purposes for which it was collected, including legal, regulatory, accounting, and reporting requirements. We have specific retention periods for different types of information. If you request the deletion of certain information, we will process your request in accordance with applicable laws.

4. Information Sharing and Disclosure

We may share your information with third parties in the following circumstances:

• Service Providers: We engage third-party companies and individuals to assist us in providing and improving our services. These service providers may have access to your personal information and are bound by confidentiality obligations.
• Information about Taskers Shared with Posters or Customers: If you are a tasker, we may share information about you, such as your name and contact details, with the relevant poster or customer with whom you have a contract or engagement.
• Legal and Investigative Purposes: We may disclose information about you to comply with legal obligations, respond to lawful requests from public authorities, protect our rights and the rights of third parties, investigate illegal activities, and enforce our agreements.
• Business Transfers: In the event of a merger, acquisition, reorganization, or sale of assets, your personal information may be transferred as part of the transaction. We will notify you of any change in ownership or use of your personal information.

5. Your Choices and Rights

You have certain choices and rights regarding your personal information, which may include:

• Access and Correction: You may request access to and correction of your personal information that we hold. We will make reasonable efforts to accommodate such requests, subject to applicable laws.
• Marketing Communications: You can opt out of receiving marketing communications from us by following the instructions provided in the communication or contacting us directly.
• Data Portability: Where applicable under applicable laws, you may have the right to request a copy of your personal information in a structured, commonly used, and machine-readable format.
• Deletion: You may request the deletion of your personal information in certain circumstances, subject to applicable laws and retention requirements.
• Objection and Restriction: You may object to the processing of your personal information or request restrictions on its processing, subject to applicable laws.
• Consent Withdrawal: If we rely on your consent for the processing of your personal information, you may withdraw your consent at any time. Withdrawal of consent does not affect the lawfulness of processing based on consent before its withdrawal.

6. Security

We implement reasonable security measures to protect your personal information from unauthorized access, loss, alteration, or disclosure. However, no method of transmission over the Internet or electronic storage is completely secure. We cannot guarantee the absolute security of your information.

7. Links to Other Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of third-party websites before providing any personal information.

8. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated Privacy Policy on our website or through other means. Your continued use of the website after the effective date of the updated Privacy Policy constitutes your acceptance of the changes.

9. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at support@servicetasker.com.au

10. Acceptance

You accept that your use of this website and any engagement with our platform includes your acceptance of this Privacy Policy.