Non-payment is a common concern for tradies. While platforms like ServiceTasker™ connect you with customers, payments are handled directly between you and the client.
That’s why having a clear and professional process before starting any job is essential. Preventing payment issues is far easier than resolving them later.
Below are some best practices to help reduce risk.
What Should You Do Before Starting the Job?
1) Send a Written Quote
Never rely only on verbal agreements.
Always share a written quote via SMS, WhatsApp, email, or a formal invoice. The quote should clearly include:
- Scope of work
- Total price
- Payment terms
- Deposit amount, if required
This creates a clear record and helps avoid misunderstandings.
2) Confirm Job Acceptance in Writing
Before starting work, ask the customer to confirm acceptance in writing.
For example, request the customer to reply with “Approved” to confirm they agree to proceed. Written confirmation helps protect you if a dispute arises.
3) Request a Deposit (Recommended)
For larger jobs, requesting a partial upfront payment is strongly recommended.
Deposits help by:
- Confirming the customer’s commitment
- Reducing financial risk
- Covering material costs
- Filtering out non-serious enquiries
This is standard practice for many professional tradies across Australia.
4) Keep Communication Documented
Try to keep all communication in writing where possible.
Save messages, emails, call logs, quotes, and invoices. Having clear records makes it much easier to resolve disputes if payment issues occur.
If a Customer Still Doesn’t Pay
If you have followed the right steps and still face non-payment:
- Send a polite payment reminder
- Re-send the invoice with a clear due date
- Issue a formal notice if required
- Seek legal advice for larger unpaid amounts
You can also share the job ID and customer details with ServiceTasker™. While we do not control payments, we can review and flag the account internally to help improve safety for other businesses.
Protect Your Business With Professional Systems
Successful tradies focus on systems, not just tools.
Clear quoting, written approval, deposits, and documented communication protect your time, effort, and income. A professional approach from the beginning greatly reduces the risk of payment problems later.
