ServiceTasker offers a Genuine Customer Guarantee to ensure businesses only pay for genuine, responsive leads. If a customer does not interact with you after you’ve accepted a paid lead, you may be eligible for a credit refund.
When Can I Request a Refund?
You can request a refund only for purchased (paid) leads.
Refunds are not available for FREE leads, as no credits were deducted.
Steps to Request a Refund
To be eligible, you must first make a genuine effort to contact the customer.
- Attempt to Contact the Customer
- Call the customer using the contact number provided.
- Send messages via the ServiceTasker chat.
- Customers may take 48–72 hours to respond, so allow reasonable time.
- Open the Lead
- Go to your accepted lead inside your dashboard.
- Review the lead details and communication history.
- Submit a Refund Request
- If the customer remains unresponsive, click the “Refund Request” button on the lead page.
- Submit your request with accurate details.
- Review by ServiceTasker Team
- Our team will verify the lead and your contact attempts.
- If the claim is valid, your credits will be refunded to your account without hassle.
Important Notes
- ✅ Customer Connected → Lead is genuine, no refund applies
- 🔄 Customer Not Responsive → Refund request can be submitted
- ❌ FREE Leads → No refund, as no credits were charged
How Long Does It Take?
- Refund requests are reviewed quickly.
- If approved, credits are returned to your account promptly.
ServiceTasker’s goal is to provide verified, genuine customers and a risk-free experience for businesses. Accept leads with confidence—your credits are protected 👍
If you need help, you can contact our support team anytime via chat, WhatsApp, or email.
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