On ServiceTasker, refund requests are reviewed carefully to ensure fairness for both businesses and customers.
What Happens After You Submit a Refund Request?
Once your refund request is submitted:
- 🕒 The ServiceTasker team will review your request
- 📬 You’ll be notified of the outcome directly on the lead page or inbox
- ⏱️ Most requests are assessed and updated within a few business days
To check the status, simply:
- Open the relevant lead or job in your Inbox
- Look for the system update showing whether your refund was approved or declined
If Your Refund Is Approved
- ✅ The lead credits will be returned to your account
- 🔄 Refunded credits can be reused to accept other paid leads
- ⏳ Credits follow the same validity period as your original balance
If Your Refund Is Declined
A refund may not be approved if the customer has shown activity, such as:
- Responding to your messages
- Connecting with you or another business
- Hiring a provider (including yourself)
- Declining the job or completing it elsewhere
- Contacting the ServiceTasker support team
If additional details are available, you’ll see an explanation attached to the system update.
Helpful Tip
Even if your refund request is declined, it can still be worthwhile to follow up politely with the customer. Some jobs don’t move forward immediately, and maintaining a professional connection may lead to future work.
If you need clarification or help reviewing a decision, the ServiceTasker support team is always available to assist 👍
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