The Genuine Customer Guarantee is available to businesses that accept paid leads on ServiceTasker.
If you purchase leads and meet the eligibility conditions (such as making genuine attempts to contact the customer), you may qualify for a credit refund if the customer does not respond or interact.
Keep in mind:
- ✅ The guarantee applies only to purchased leads
- ❌ FREE leads are not eligible for refunds, as no credits are charged
- 📞 You must attempt to contact the customer using all provided contact methods
- ⏳ Customers should be given 48–72 hours to respond before requesting a refund
If your refund request is verified as genuine, the lead credits will be returned to your account quickly and hassle-free.
If you’re unsure about your eligibility or need help submitting a refund request, the ServiceTasker support team is always happy to assist 👍
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