How we check businesses
What we check before a business can quote on your job, what each badge means, and what you should still check yourself.
What we check
ABNChecked with the Australian Business Register when it is added, and checked again every 30 days. A business with a cancelled ABN does not get jobs.
Licences and insuranceThe business uploads its documents and our team reviews each one before it shows. You see what a business holds, never the numbers.
IdentityA driver licence or passport, reviewed by our team. The document stays private.
What the badges mean
| Badge | What it means |
|---|---|
| Licensed, for example Licensed electrician | A licence our team approved, current on the date shown. |
| Insured | Public liability insurance our team approved, current on the date shown. |
| Trusted Pro | Checked each month: replies fast, has few refunds, and is well rated once it has enough reviews. |
| Awards | Fastest Response, Most Hired, Top Rated and others, worked out from our own job data. |
What we don't check
We don't inspect work, and a badge isn't a guarantee. Before you hire:
- Ask for a written quote with the price, the timing and what is included.
- For licensed trades, check the licence on your state's register.
- Ask for the business's current insurance certificate.
- Read the reviews and their dates.
Something looks wrong on a profile? Tell our help desk and we will check it.
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