At ServiceTasker, reviews play an important role in helping customers make informed decisions and allowing businesses to improve through genuine feedback. Occasionally, a business may contact you and ask you to modify or remove a review you’ve left. If this happens, it’s important to handle the situation thoughtfully and fairly.
Why might a business ask to change or remove a review?
A business may request a review change for several reasons, including:
They believe the review is inaccurate or unfair
The business may feel the feedback doesn’t reflect the work completed or the overall experience.
Concerns about guideline compliance
If a review includes offensive language, personal attacks, or unverified claims, the business may ask for it to be updated.
A dispute has been resolved
If an issue or misunderstanding has since been resolved, the business may request that the review reflect the updated outcome.
Following a negative review
After addressing a complaint or fixing an issue, a business may ask if you’re willing to revise your feedback.
What should you do if a business contacts you?
If a business asks you to modify or remove your review, consider the following steps:
1. Re-read your original review
Before responding, review your feedback and ask yourself:
- Is it accurate and based on your real experience?
- Is it respectful and objective?
- Does it comply with ServiceTasker’s Review Guidelines?
If your review is fair and factual, you are not required to change it.
2. Consider the business’s response
If the business has resolved the issue, clarified a misunderstanding, or improved the situation, you may choose to update your review to reflect this. Updating a review can help provide a balanced and up-to-date picture for future customers.
Any changes should still reflect your honest experience.
3. Respond politely and professionally
If you decide to reply to the business:
- Keep communication respectful and calm
- Clearly explain whether you plan to update, keep, or remove the review
- If updating the review, acknowledge what has changed or been resolved
Constructive communication often leads to a better outcome for both sides.
4. Be clear about your decision
If you choose to:
- Edit the review: Let the business know what you’re updating and why
- Keep the review unchanged: Politely explain that it accurately reflects your experience
- Remove the review: Only do so if you genuinely feel the issue has been resolved
Transparency helps avoid misunderstandings.
5. Contact ServiceTasker Support if needed
If you feel pressured, harassed, or believe the request violates ServiceTasker’s policies, contact our Support Team for guidance. We can review the situation and advise on next steps.
When you should not change or delete a review
You are not expected to modify or remove your review if:
- The review is honest, accurate, and follows ServiceTasker guidelines
- The business is attempting to pressure or coerce you
- The issues raised in the review have not been genuinely resolved
Your feedback is yours to control, and ServiceTasker supports fair and authentic reviews.
By staying honest, respectful, and informed, you help maintain a trusted review system that benefits both customers and businesses on ServiceTasker.
