On ServiceTasker, payments are handled directly between you and the business. ServiceTasker does not process or hold customer payments, so it’s important to agree on clear terms before work begins.
Following the steps below can help ensure a smooth and secure experience.
1. Agree on payment terms before work starts
Before the tradie begins the job, make sure you’ve discussed and agreed on:
- Total cost: Confirm the full price, including labour, materials, and any additional fees.
- Payment timing: Agree on whether payment will be made upfront, in stages, or after the job is completed. Some businesses may request a deposit for larger or more complex work.
- Payment method: Confirm how you’ll pay (for example, bank transfer or card payment).
Having everything agreed upfront helps avoid confusion or disputes later.
2. Use secure payment methods
For your protection, use secure and traceable payment methods wherever possible. Avoid making payments you’re uncomfortable with, and only pay once you’re confident the agreed terms are being followed.
3. Check the work before making final payment
Before paying the remaining balance, take time to:
- Inspect the completed work
- Confirm all agreed tasks have been finished
- Raise any concerns with the business before finalising payment
You should only make the final payment once you’re satisfied the job has been completed as agreed.
4. Keep proof of payment
Always ask for a receipt or written confirmation of payment and keep it for your records. This can be helpful if any questions or issues arise later.
Clear communication and agreed payment terms help ensure a positive experience for both you and the business when using ServiceTasker.
