Business Terms

Version 2026-11 · Effective 1 November 2026 · Applies in Australia

1. About these terms

These Business Terms apply when you, or the business you represent ("you", the "Business"), use servicetasker.com.au or the ServiceTasker Business app (together, the Platform) to receive job leads from customers. The Platform is run by Service Tasker Pty Ltd (ABN 29 668 377 115) ("ServiceTasker", "we", "us").

By creating a business account, buying credits or accepting a lead you agree to these terms, the Business Code of Conduct in section 6, and our Privacy Policy. The person who signs up confirms they are at least 18 and authorised to bind the Business.

2. What ServiceTasker provides

We publish customer job requests and send them to businesses that cover the job type and area.
When you accept a lead, you pay for access to the customer's contact details for that job. Up to three businesses can accept the same lead.
We do not promise that a customer will reply, that you will win the job, or that a job will go ahead or stay unchanged.
Any agreement for the work is between you and the customer. We are not a party to it, we are not your employer, agent or partner, and we do not handle payments for the work.

3. Your account and business details

Keep your business name, ABN, contact details, service areas and job types true and current.
You are responsible for everything done through your account, including by your staff and subcontractors. Keep sign-in details private.
One business, one account. If your account is suspended or blocked, you must not open another account or use someone else's.

4. Licences, insurance and credentials

You must hold every licence, registration and permit the law requires for the work you quote on, in each state where you work, and keep them current.
You must hold public liability insurance suitable for the work (we recommend at least $5 million) and any other insurance the law requires, for example workers compensation for employees.
When we ask, you must give us your ABN, licence and insurance details. After an incident, you must give the customer your insurer's name and policy number.
Documents you upload are checked only for what the profile label says (for example "Licence on file") at the time they are checked. You must tell us straight away if a licence or policy is cancelled, suspended or expires.
You must not upload false or altered documents. Doing so is a serious breach and may also be reported to the authorities.

5. Leads, credits and fees

Credits. Leads are paid for with credits in your wallet. Prices are shown before you accept a lead and include GST where it applies. We send a tax invoice for every purchase.
Bonus credit. Bonus or promotional credit is used before paid credit, has no cash value, and expires as shown in the offer or package. It ends when the account is closed.
Free leads. Some leads are free (for example a business's first lead, or when no business has accepted a job within a set time). The rules for each are shown on the lead.
Auto top-up. If you switch on auto top-up, you authorise us to charge your saved card when your balance falls below the amount you chose. You can switch it off at any time.
Price changes. We may change lead prices or credit packages. Changes apply to purchases made after the change, and we will give at least 14 days' notice of increases to standard lead prices.
Lead use. Customer details from a lead may only be used to contact that customer about that job. You must not sell, share, copy or reuse them for anything else, or add customers to marketing lists without their consent.

6. Business Code of Conduct

Customers rely on businesses found through ServiceTasker. You must:

Contact customers promptly after accepting a lead, and tell them honestly if you cannot do the job.
Quote in writing before starting, saying what is included (labour, materials, clean-up, GST), the price or how it is worked out, and the expected timing.
Agree extra costs in writing first. Any extra work or cost needs a written variation the customer agrees to before the work is done. Do not ask for payment for anything the quote already includes.
Invoice correctly. Give a proper tax invoice for every payment, with one invoice number for one invoice. Do not ask for cash or payments to personal accounts to keep them off the invoice.
Work safely. Follow work health and safety laws, protect floors, furniture and stairs, keep walkways free of slip and trip hazards, and clean up each day and at the end of the job.
Do the work with due care and skill, using suitable materials, and finish what you agreed. If you cannot finish, tell the customer in writing, give a fair final invoice for the work done, and refund anything paid for work not done.
Never pressure or threaten customers, for example by threatening to leave the job, damage property or post bad reviews unless they pay. Treat customers, their families and their property with respect.
Respect reviews. Do not offer anything for a good review, write reviews about yourself or competitors, or pressure customers to change or remove a review.
Never retaliate against a customer who complains to us, to a regulator, or leaves a review.
Comply with the law, including the Australian Consumer Law, tax law, privacy law and the Spam Act.

7. Complaints about your business

If we receive a complaint about you, we may ask you to explain and to fix the problem. You must reply fully and in good faith within the time we give (usually 48 hours).
While we look into a complaint, we may restrict your account, for example by pausing new leads, without notice where we reasonably think customers may be at risk.
We may tell the customer, and the relevant authorities (for example a consumer protection agency, work health and safety regulator, the ATO or police), your business details, licence and insurance information and relevant records, where reasonably needed to deal with a substantiated complaint, a safety incident or suspected unlawful conduct. You agree to this disclosure.
We do not give you a customer's complaint, photos or personal details unless the customer agrees or the law requires it.

8. Restrictions, suspension and removal

Acting reasonably, we may monitor your account, pause or limit leads, ask for more verification, suspend the account for a set period, or permanently remove it, where you:

do not respond to a complaint, or receive substantiated complaints;
break the Business Code of Conduct or these terms;
give false information or documents;
misuse refunds, credits, leads or customer data; or
put customers, their property or the Platform at risk.

Where it is reasonable to do so, we will tell you why and give you a chance to respond before a suspension or removal. If we remove your account, we may block the e-mail, phone number, ABN, payment card and devices used with it from new sign-ups. Unused paid credit is refunded when we remove an account, except where we reasonably suspect fraud or a chargeback, in which case it is held while we investigate.

9. Lead refunds

You can ask for a lead credit to be returned if, after genuine attempts to contact the customer by every method given in the lead, the customer could not be reached, the contact details were wrong, or the lead was fake or not a genuine job.
Requests must be made within 7 days of accepting the lead, from the lead page or through support, with details of your contact attempts.
No return is due because the customer chose another business, declined your quote, or the job changed, or for free and promotional leads.
We assess requests reasonably and reply within 5 business days. Approved returns are credited to your wallet. More detail is in our Lead Credit Policy (Genuine Customer Guarantee) at servicetasker.com.au/genuine-customer-guarantee.

10. Your profile and content

You keep ownership of the content you upload (logo, photos, descriptions). You give us a non-exclusive, royalty-free licence to host, show, resize and format it to run and promote the Platform, while it is on the Platform and for a reasonable time after for records and disputes.
You must have the right to upload it. Photos of customers' homes need the customer's permission.
If you connect your Google Business Profile, you authorise us to show its public reviews and rating on your profile. You can switch this off at any time.

11. Australian Consumer Law and liability

Nothing in these terms excludes, restricts or changes any right or remedy you have under the Australian Consumer Law or any other law that cannot be excluded.
Where the law allows, our liability for a failure to supply our services is limited to supplying the services again or refunding the amount you paid for the affected lead or credits.
Subject to the above, we are not liable for lost profits, lost jobs or other indirect loss, except where caused by our own negligence or breach.
You are responsible for, and agree to compensate us for, loss we suffer because of your breach of these terms, your work, or your dealings with customers, except to the extent we caused or contributed to that loss.

12. Messages from us

We send service messages about leads, your account, payments and complaints by e-mail, SMS, push notification and in the app. You choose your job-alert channels in your settings. Marketing messages are sent only with consent and you can stop them at any time.

13. Closing your account

You can close your account at any time. Bonus credit ends when the account is closed. Ask support within 30 days of closing if you want unused paid credit refunded; after that it expires.
Records of leads, payments and invoices are kept as our Privacy Policy explains (for example 5 years for tax records).

14. Changes to these terms

We may update these terms. For changes that affect fees, refunds, lead rules or your obligations, we will give at least 14 days' notice by e-mail and in the app, and you may need to accept the new version before accepting further leads.
If you do not agree, you can close your account before the change applies and ask for unused paid credit to be refunded.

15. General

Governing law and courts. These terms are governed by the law of South Australia. Any dispute between you and ServiceTasker is to be dealt with by the courts and tribunals of South Australia sitting in Adelaide, except where the law requires otherwise.
Whole agreement. These terms, the Business Code of Conduct, our Privacy Policy, the Lead Credit Policy and the prices shown on the Platform are the whole agreement between you and ServiceTasker about using the Platform.
Independent business. You are an independent business. Nothing in these terms makes you an employee, agent or partner of ServiceTasker.
No waiver. If we do not enforce a right straight away, we can still enforce it later.
Transfer. You may not transfer your account or credits to another business without our written OK. We may transfer our rights under these terms to a company that takes over the Platform, and we will tell you if that happens.
Events outside our control. We are not responsible for delays or failures caused by events we cannot reasonably control, such as internet or power outages, natural disasters or failures of third-party services.
Notices. We send notices to the e-mail address on your account or show them in the app. You can send notices to support@servicetasker.com.au.
Severability. If part of these terms cannot be enforced, the rest still applies.
Contact: Service Tasker Pty Ltd (ABN 29 668 377 115), Adelaide, South Australia · support@servicetasker.com.au.