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Customer
Posting My Job
To post a task, click on the “Get FREE Quotes” button. Provide details being asked and submit. Then, you can verify your email and log in to see that your task is shown on your profile. Alternatively, you can log in first and then follow the same process. On successful submission, you will be shown a thank you page with the details of your work.
Your contact details are kept confidential and are not visible to everyone. They are shared only with the businesses that express interest in your posted task.
After posting a job, you will receive free quotes from different businesses. Review these quotes, consider their pricing, and evaluate the services they offer. You can choose the most affordable service that meets your requirements.
We have given the pause job option. You can use this option. Then, you can post a new job with the correct details. You can not edit your posted job but you can pause a wrong job. We have also given the Re-Open option for paused jobs.
Yes, you can attach photos related to your job when posting a task. This helps businesses better understand the scope of the work.
Yes, you can post multiple tasks. Each task will be treated individually, and you can manage them separately.
If no one responds to your posted job, consider providing more details to make it more attractive to businesses.
You can also reach out to ServiceTasker™? support for assistance.
You can also reach out to ServiceTasker™? support for assistance.
Yes, you can reject a quote from a specific business if their proposal doesn't meet your requirements. It requires no action from your side.
While there is no specific minimum time response system, businesses on ServiceTasker™? are encouraged to respond promptly to job postings. Most customers get FREE Quotes within 1-2 hours of job posting. If you experience delays, you can reach out to the ServiceTasker™? support team.
It's not mandatory to inform the tradie if you close your job, but it's considerate to do so. This ensures clear communication and helps businesses focus on other potential opportunities.
You can check the status of your job by logging into your ServiceTasker™? account and navigating to your dashboard. The status of each posted task will be indicated, such as "Open," "In Progress," “Hired” or "Closed."
Reviews/Feedback
Yes, you can rate a business based on the service it provides to you. You can rate and review a business on its GMB, Facebook or other pages where this business is listed and a review or rating system is available.
The business reviews on ServiceTasker are genuine. The platform showcases reviews verified by GMB, Facebook and Google. This is done to maintain the trustworthiness of our platform and provide users with reliable information when making decisions about hiring a particular service.
Cancellation/Delete
You can use the “Pause Job” option. Then, the job will be shown only on your profile but will be removed from business profiles.
You need to send an email to us with your registered email address. Our team will help with the further process.
Yes, your all information will be removed from our database once your account is deleted.
Complaint and Actions
We can recheck their business credentials and may unlist them if found something fishy. However, we do not interfere in matters related to service quality.
You should settle such matters with your service provider. Our platform is not responsible for price settlement. You can check the terms and conditions of your service provider.
You should discuss your problem with the service provider. You can check the terms and conditions of your service provider to claim reservice or refund.
About Pro Certification and Credibility
ServiceTasker requires businesses to provide proof of licensing or certification in their respective fields before listing them on the platform. This can vary depending on the industry and local regulations.
ServiceTasker may conduct criminal background checks on the businesses listed on the platform. The frequency of these checks varies.
ServiceTasker performs background checks on the businesses. However, it's essential to confirm this directly with your service provider and inquire about the specific measures they take to ensure the safety of customers.
Payments
It is free for customers to post tasks and respond to tradies who are interested in your work.
You can discuss this with your service provider. We are not involved in service transactions and payments with customers.
You have to pay to the tradie. You must clear every terms and conditions of payments to avoid any case of confusion.
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