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Get here answers to most of the queries you get in setting up your business profile on ServiceTasker and manage your business details and leads seamlessly. Feel free to contact us anytime you need support to access or manage your business profile.

Business Profile Management

To register your business on ServiceTasker™, follow these simple steps: Click on the "Register Business" button. Fill in the required information, including business name, contact details, and service category. Verify your account through the confirmation email sent to your registered email address. Complete your business profile by adding relevant information, such as services offered, business hours, and a brief description. Finally, submit it for verification and confirmation from our side.

Currently, ServiceTasker™ requires businesses to have an Australian Business Number (ABN) for registration. If you don't have an ABN, you may need to obtain one before proceeding with the registration process on the platform.

To claim your registered business on ServiceTasker™, you can check the “claim your business “ page. If required, you can contact customer support and follow their instructions for the verification process.

About Business Profiles

A business profile on ServiceTasker™ is a comprehensive representation of your business. It includes key information like your business name, services offered, contact details, business hours, reviews, ratings, and other credentials. A well-optimized business profile increases your visibility and trustworthiness among potential customers.

The public profile on ServiceTasker™ is the outward-facing representation of your business. It's the information that potential customers see. It includes details from your business profile, allowing customers to make informed decisions when choosing a service provider.

Update your business information in the "Business Verification" section to reflect any changes. Re-verification may be required for significant updates such as ABN, business address or service area.

Yes, you can easily edit your profile information by logging into your account and navigating to the "Business Profile" section. Make the necessary changes and save your updates.

Log in and go to the "My Account" section. Here, you can update account settings, password, and notification preferences.

Verification ensures the authenticity of businesses on our platform. When you register your business, you have to submit the ABN, Business NAP, Logo and other credentials for setting up your verified business profile.

Business verification typically takes 1-2 business days. Check and ensure that given details(ABN, company name, etc.) are accurate and submitted for a faster process

Yes, you can upload images and descriptions of your previous work on the "Business Profile" to showcase your expertise. We also showcase ratings and the total number of reviews for your business in the directory.

Account Log In Issues

To deactivate your account on ServiceTasker™, you need to contact customer support for assistance. They can guide you through the process and address any concerns you may have.

If you forget your login details, use the "Forgot Password" option on the login page. Follow the instructions sent to your registered email address to reset your password. Also, you use other available options like continue with Google, log in Via OTP or Email Me a login link.

To reset your password on ServiceTasker™, click on the "Forgot Password" link on the login page. Enter your registered email address. Check your email for instructions on resetting your password. Follow the provided link and create a new password for your account.

If you're not receiving the One-Time Password (OTP), check your email's spam or junk folder. If you are trying to get OTP on your number, check your mobile network or disconnect the call if any. If the issue persists, contact ServiceTasker™ customer support for assistance.

You can find this option on the login page. The "Email Me Login Link" feature sends a secure link to your registered email address. Clicking on the link allows you to log in without entering a password. This adds an extra layer of convenience and security to the login process.

Leads And Quoting

Based on a business category and location settings, leads are reflected on a business profile. To get details, check the leads section. By clicking on the leads you will get details and you can click on the Contact button to proceed.

To increase leads and job opportunities, ensure your business profile is complete and appealing. Offer competitive quotes, maintain positive customer reviews, and actively engage with potential customers through the platform. Additionally, consider participating in premium features offered by ServiceTasker™.

Yes, once your business profile is live and verified, you can start quoting on relevant job postings. We show relevant job postings on verified business profiles. Ensure your quotes are competitive and detailed to increase your chances of winning projects. You can call, SMS, or email the interested customer instantly.

ServiceTasker™ uses algorithms and automation to match job postings with relevant businesses based on service category, location, and availability. Ensure your business profile is detailed and accurate to receive the most relevant leads.

Billing is handled securely through our platform. You can add credit to your wallet using different options. Payment details can be managed in the "Billing" section of your account.

You can manage your lead preferences in your account settings. If you don't want to provide services in a specific location, you can adjust your preferences to receive leads only from desired areas. However, we have also given the “Ignore A Lead” option.

No, customers on ServiceTasker cannot see how much you pay to quote or connect with them. Lead pricing is confidential and only visible to you as a Tradie. Customers only see your profile, your quote, and any information you choose to share, so you’re always in control of how you present your value.

If you’ve been matched with a customer on ServiceTasker but their phone number is incorrect or not working, try contacting them through the platform’s in-app messaging system. If you still can't reach them, report the issue to ServiceTasker support. They can help verify the contact details or attempt to reconnect you with the customer through alternative means.

If you've paid for a lead and later find that the customer has already completed the job, please note the following:

Once a lead is purchased, credits are used to access the customer's contact details, and the lead becomes non-refundable. However, under our Genuine Customer Guarantee, if a lead turns out to be fake, unreachable, or clearly invalid (e.g., the job never existed or was a duplicate or completed by others), you may be eligible for credit reimbursement upon review.

We encourage all service providers to contact leads promptly to improve the chances of winning the job.

If the lead turns out to be fake or a marketing/promotional lead, we will refund your credit immediately under our Genuine Customer Guarantee. We’re committed to providing only genuine, verified customers.

Business Directory Management

Listings are prioritized based on various factors, including completed tasks, reviews, verified credentials(ABN & NAP), ratings, and response time. You must maintain your business profile with the latest details to be listed as a verified business.

Yes, our support team is available to assist you. Contact us through the "Contact Us" section for any questions or concerns.

If your verification is declined, you will receive details on the reasons. You can address the issues and resubmit for verification.

Yes, you can add links to your social media profiles in the "Profile" section to enhance your business presence.

Yes, you can customize your listing by adding a business logo, updating service descriptions, including customer reviews and adding images and videos to your gallery.

We employ a robust verification process and encourage customers to leave honest reviews, fostering a trustworthy marketplace. We verify ABN, and NAP and show reviews from Google and Facebook. We also show ratings based on all available reviews.

Fee For Registration

No, registration is free for businesses. You only pay when you want to get full details of leads. You can add credits with the PAY AS YOU GO system to pay credits to buy leads and unlock their details. In our credit-based system, AUD 1= 1 Credit. 

Credits Use

Credit on ServiceTasker™ refers to the amount in the ServiceTasker™ wallet of a business. A business uses it to reveal details of leads before quoting. You can add credits to your wallet using the PAY AS YOU GO system. This helps to add the same amount of credit required for a lead. You can also edit the amount to add the credit amount of your choice. On our platform, you must remember that 1 AUD=1 Credit. 

Quoting credits are a form of nominal fee for lead details. Businesses pay shown credit amounts to ServiceTasker™ to submit quotes for jobs. We offer the PAY AS YOU GO system for purchasing lead credits. 1 credit is equal to 1 AUD. If a business wants to access a lead showing 20 credits, that means, this business should add 20 AUD to access this lead. 

Business Review Management

ServiceTasker™ displays business reviews and ratings on the profile. This information helps customers make informed decisions when choosing a service provider.

ServiceTasker™ typically does not allow businesses to hide or remove reviews. This policy promotes transparency and trust between businesses and customers.

Yes, you can usually respond to customer reviews on ServiceTasker™. This feature allows businesses to address feedback, provide additional information, or express gratitude for positive reviews.

Though we are not responsible for handling such disputes, in some cases, the ServiceTasker™ team tries to resolve complaints and disputes between customers and businesses. For disputes related to services provided to you, businesses are solely responsible.

To maintain authenticity, we verify the review is genuine before displaying it on the profile. If you receive a negative review, take a moment to assess the feedback calmly and objectively. Respond professionally and respectfully—acknowledge the client’s concern, explain your side if needed, and offer to make things right if appropriate. A thoughtful response shows future clients that you take customer service seriously. Use the feedback as an opportunity to improve your services and prevent similar issues in the future.

No, you can’t directly change or delete a recommendation left by someone else on your business profile. However, if you believe a review is false, inappropriate, or violates platform guidelines, you can report it to the ServiceTasker support team for review. In all other cases, the best approach is to respond professionally to the recommendation and continue building your profile with positive reviews from future clients.

ServiceTasker offers a built-in feature to directly display Google reviews on your profile. Also, you can highlight your positive feedback by including a link to your Google Business Profile in your ServiceTasker profile description or portfolio section, directing potential clients to read your reviews. This allows you to leverage your existing Google reviews to build trust with potential clients on ServiceTasker. If you need assistance with any of these steps or have further questions, feel free to ask!

Sync Feature Of ServiceTasker?

ServiceTasker™ offers a sync accounts feature to streamline the login process by linking Google accounts. Check your account settings for options related to syncing Google accounts.

To sync your ServiceTasker™ account with your Google account login to ServiceTasker™ using your Google account. Navigate to your account settings. Look for the option to sync accounts. Follow the on-screen instructions to complete the syncing process.

The syncing process with Google accounts involves granting permission for ServiceTasker™ to access certain information from your external account, such as contact details. This integration aims to enhance user experience and streamline account management.

If you choose to discontinue using ServiceTasker™, your profile information may remain on the platform. It's advisable to review the platform's terms of service or contact customer support for specific details on data retention and account closure.

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