Tassie Trade Services

Service: Roof repair Critical: Quality , Value

I had a really tricky issue involving sub soil drainage and a broken pipe resulting in water getting into my house. The job required not only repair and installation of plumbing, but also excavation using a special excavator, and rock cutting using jack hammers and demolition saws. Paul was able to manage the whole job, solving the problem. Really appreciated getting someone who knows what they are doing! Service: Outdoor plumbing system repair

On the 7th of June I had my gutters replaced right around my house by Paul. On the 24th June we had some decent rain so I got on the roof to check how it was all going. The gutters were holding water down one side of the house. I took a photo and sent it to Paul. He came over a few days later and had a look and told me he would fix it soon but it wasn't anything that will cause damage. I can understand that he had to make time to make the repair but it's now November and 5 months since the insta...

Could not get service. Is this a legitimate company? Need a part returned to me that was sent by my warranty service.

I have a Hoover dryer which required a repair. Hoover recommended Tassie Trade Services as an authorised repairer. I can?t include our exact message conversation due to character limit. On 27 May 2021 I spoke with Paul Keutmann from Tassie Trade Services & organised for him to check out my appliance. He made a time, but was a no show. I followed up by text, he apologised as he was apparently caught up at another job. He eventually came & I provided him with details of the part needing replacemen...

TURN AND RUN FROM THIS PERSON/BUSINESS. Paul from Tassie Trade Services single-handedly flooded my garage and then screened my calls, avoiding my voicemail, and texts as well. As soon as I called from a different number he answered straight away and he was noticeably surprised and scared when he realised who he was speaking to. He inspected the property as part of an insurance claim for flooding caused by a broken bilge pump in our driveway drain. During his inspection (new pump already installe...

Without a doubt the best decision we made was to remove Paul from our project and find someone else to do the job. We found him to be unreliable, ill informed, and a poor communicator. In the end we had to pay dearly for these shortcomings. We made every effort to make an amicable break from him and instead of simply charging us for works complete, he eagerly applied his standard trade practices and sound business ethics by considering it fair to charge us for 2/3 of a job when not even one thir...

Did the work fine, but not easy to communicate with and not overly professional. Service: Heating system installation

Paul installed my wood heater this week - he worked on the public holiday as I was keen to finish my renovations. Paul presents as a very hard-working, experienced professional and was pleasant to have around. I agree that he's a bit hard to get a hold of but I'm glad I persevered. Good tradies are hard to find...

Critical: Professionalism , Punctuality , Responsiveness I got a quote, sight unseen, for a skylight repair in December last year. I paid a deposit and I have been waiting for this work to be done. Communication about receipt of deposit, when the work would be done and why there was a delay was not given. I have now cancelled the work and requested a refund.